Bill Norris answered all our service requests in a prompt, professional manner. He is a very respectful gentleman and gets right to work every time. Not only do we look forward to having our things fixed because we know they are in good hands, we also look forward to Bill's polite and insightful conversation. He is exceptionally thorough with his work and before leaving asks if there is anything else he can do to ensure everything is taken care of. Thanks again, Bill!